step 3 annotated bibliography

Furnham, Adrian. “IN SIGHT Smile. Script. Action. You must be is service, says Adrian Furnham.” The Daily Telegraph (London) June 1, 2006 Print
The Daily Telegraph article is on how service staff is required to express emotions they do not necessarily feel. They have to smile and look relaxed even if that is not how they feel. They are taught to read from scripts, which teaches them the appropriate emotion which may in time, become how they feel.
Solomon, Jolie. “Trying to Be Nice Is No Labor of Love—Customer Service—Challenge for the ‘902: Forced Courtesy Strains Workers, Irks Customers.” Wall Street Journal (New York) Nov. 29 1998 Page 81 Print
This 1990 article in the Wall Street Journal Solomon talks about how many different companies expect front-line employees to expend emotional labor, they are the closest to the customers and yet they are the lowest paid. Delta Airlines is one of the companies who put prospective flight attendants through simulated passenger contacts to gauge if they have “a kind of warmth, a kind of pleasure to have you on board.”
Terkel, Studs. “Working.” : Terry Mason page 41-49 1972
In this interview Terry is an airline stewardess in the 1970’s she tells us that she is told what kind of make-up to wear, what kind of hairstyle as well. She gives you an inside look on first class passengers, how they act as well as the coach passengers. She describes stewardess school and how everyday they had to pass an examination in order to do your job.
Hochschild, Arlie. “Exploring the Managed Heart: Private Life.” Pages 3-9In this chapter of the book Sociologist Arlie Hochschild coins the term “emotional labor”. She compares two jobs one form 1863 in England in a wallpaper factory to a flight attendant 117 years later. The reason for the comparison is to show how assembly lines have changed to another kind of labor the face-to-face delivery of service. What are the costs of managing emotion, in private life and work?

Essay 3 Step 2 Blog #6

I choose Fred Ringley, Second Chances. Fred is middle class and lives in the suburbs of Chicago with his family living the “American Dream”? He has a home, two cars and belongs to a country club. He realizes that when he doubles his salary, he is smoking and drinking more. He and wife used to sit up until three in morning thinking there has got to be a better way, they had everything they wanted and yet they felt poor. So they sell everything and move to Arkansas. In Arkansas they buy a farm and a dairy bar. He and his wife share the responsibility at the bar as well as the farm. On Mondays they close the dairy bar send the kids off to school and go fishing on the lake in their boat six minutes from there home.
Jesusita Novarno, Just a Housewife. Jususita is a housewife on welfare. She struggles with what people think of her, being on welfare she believes that everyone looks down on her and when she ends in a hospital she is not treated well. She states that she works hard taking care of her home and her five children. She helps others by working in a settlement house part time. She aspires to be a social worker, so she can help people “get over the bump”.
The connection I see is in They Say, I Say: Paul Krugman, in Confronting Inequality. He talks about middle class families buying houses they really can’t afford. The lack of clear economic progress for the lower and middle income families is in itself an important reason to seek a more equal distribution of income.
As for myself I see in my own work experience how difficult it is to be a housewife as well as having the two cars, house and country club. This American Dream is not what you really think it is. I believe it is about doing what you love for a living and enjoying your family like Fred and his wife end up doing.

Blog #6 Interview

I choose the interview with James Cerofeci, from 10/19/1981. I believe the interviewer is trying to find out what it was like to work in a factory and how things changed when they form a union. James was a factory worker in the early 1900’s. In Queens for the Steinway Piano factory, James was in “rubbing department”. (The factory closed for three years during the depression) James states that, “It was all hand work, and you pretty much did the same thing?” But that wasn’t the problem, the problem was they were being discriminated against, and their wages were being cut, and they didn’t like it. So James decided to form a union, it started out with talking about it and then they began to meet outside of the factory at a local bar. “Bussey’s bar” it was close to the factory. Their meeting grew through word of mouth, it took some time “a hell of a lot of time” says James. According to James he formed Local 101. He states that the Steinway Company was very upset, but couldn’t do anything about it too many people were sticking together. They fought because they didn’t like discrimination or their wages, they had no holidays, and they had nothing. James realizes they could have been fired any time that they were not protected. James states that he never got credit for forming the union.
James reminded me of all the Wal-Mart employees. The Wal-Mart employees are also being discriminated against and are unhappy with their salaries just like the Steinway employees, the Steinway employees did not shy away like the Wal-Mart workers. They forged ahead and made a difference. Wal-Mart employees could do the same thing; they just have to bond together and create a union. This shows that we can make a difference that there is strength in numbers!!!